PRIVACY
First and foremost, Tampa Sweethearts Cigar Company, Inc., respects
the privacy of its customers and those receiving gifts. We do not
share your address, credit card information or email with anyone
else. All customer information is strictly used to process orders &
for our promotional usage only to keep you informed in the most
convenient, secure & efficient way possible. If you would like to be
removed from any of our mailings, please contact us.
SECURITY
Tampa Sweethearts Cigar Company, Inc., protects all customers
ordering and their credit card information by using a secure server.
And what does that mean? It means that your credit card number and
address are encrypted so that it cannot be read as the information
travels over the Internet. We have made it a priority to keep your
information and shopping experience a safe one.
SALES TAX
All orders shipped to Florida addresses will be charged a 7% sales
tax. Sales tax will not be charged on shipments going outside of
Florida.
PAYMENTS
We accept Visa, Mastercard, AMEX, & Discover.
For COD please call 1-877-766-5387 COD orders are
available via UPS at an extra charge of *$9.50 per order, (*Rate
Subject To Change)
THE “WHOLE ASH” ON UPS SHIPPING
We charge the following rates for all ground packages:
• 1 item ordered $7.00
• 2 items ordered $10.00
•
3 items or more, FREE ground shipping
• Hawaii & Alaska require 2nd day air service at all times! Please
call for quote.
• Any customers wanting rush delivery must pay additional charges
for any packages requested to be sent Next Day Air, 2nd day Air, or
3-day select via UPS. Please call for quote.
• For special requests to ship using your federal express account
number, please call us toll free to make the arangements
• Due to our
quality standards, we are not able to ship outside the United
States, to P.O. boxes, or to APO/FPO addresses at this time. We are
sorry for the inconvenience, but we are unable to guarantee that our
products will arrive in a timely fashion or in excellent condition
when shipped to P.O. boxes or internationally.
• All merchandise leaves our facility in perfect condition. Should
any item received be damaged or lost during transit, please call us
immediately. The outer packaging must be saved for UPS’
verification, otherwise we cannot guarantee that UPS will reimburse
us for the damages. We will reship all items as soon as possible and
handle any claim with UPS for you.
HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our business hours and shipped promptly
the next business day
unless it is on a Friday, then your order will not ship out until
Tuesday morning since we are closed Saturday’s, Sunday’s & Monday’s.
Remember this includes holidays as well.
*See the UPS transit map for approximate package arrival date.
CAN I CHANGE MY ONLINE ORDER ?
Once an online order has been submitted, it cannot be changed
online. However, Tampa Sweethearts may be able to modify or cancel
the order if the time between the submitted order and the packaging
of the order is caught in time before it is shipped out. Contact us
as soon as possible via email or phone immediately! Locally
813-247-3880 or toll-free 877-766-5387.
DELIVERY TIME FOR GROUND PACKAGES
(business days in transit from Tampa, FL)
ORDER CONFIRMATION
You will immediately receive an e-mail confirming your online order.
This confirmation will list all items ordered, the amount of your
order and the billing and shipping address. If you would like your
UPS tracking number, please call or email us and we will gladly
provide it to you.
CREDIT CARD POLICIES
We process Visa, Mastercard, AMEX, and Discover credit cards. We
utilize AVS (address verification service) on all orders received &
verify both the billing address & zip code. If either the address or
the zip code do not match, we will attempt to verify the correct
address via email and/or phone. If we do not receive a response in a
timely fashion, we reserve the right to cancel the order without
further notice as a protection for ourselves & credit card holders.
RETURNS/EXCHANGES
Tampa Sweethearts Cigar Co., Inc., guarantees your complete
satisfaction on every product we sell and want you, the customer, to
be happy with your purchase(s). Should you find that something is
not to
your satisfaction, we ask that you call us and we will make the
proper arrangements to remedy the situation. We will gladly refund
any merchandise in its original packaging within 14 days of receipt
of your order. If you need to return an item, please send INSURED
via FedEx, UPS, or parcel post to our shipping address of 1310 N.
22nd St., Tampa, FL, 33605. Please notify us before returning any
items.
For damaged merchandise, please retain all packing material and
contact us immediately at 813-247-3880 or toll free 877-766-5387. We
will promptly arrange for its replacement.
LEGAL
Under no circumstances will we sell tobacco products to anyone under
the age of 18.
Tampa Sweethearts Cigar Co., Inc., makes no representations
whatsoever about any other web site which you may access through
this one. Links to other web sites does not mean that Tampa
Sweethearts Cigar Co., Inc., endorses or accepts any responsibility
for the content, or the use, of such web site. It is up to you to
take precautions to ensure that whatever you select for your use is
free of such items as viruses, worms, trojan horses and other items
of a destructive nature.
IN NO EVENT WILL TAMPA SWEETHEARTS CIGAR COMPANY, INC., BE LIABLE TO
ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL
DAMAGES FOR ANY USE OF THIS WEB SITE, OR ON ANY OTHER HYPERLINKED
WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS
INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION
HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
COPYRIGHT POLICIES
Tampa Sweethearts Cigar Co., Inc., reserves all rights to any and
all language and/or images used on this site. Permission to
reprint/republish this material for advertising or promotional
purposes or for creating new collective works for resale or
redistribution to servers or lists, or to reuse any copyrighted
component of this work, must be obtained from Tampa Sweethearts
Cigar Co., Inc.
We reserve the right to limit quantities of any items offered on
this site. Also, all brands offered by Tampa Sweethearts Cigar
Co., are the property of its registered trademark owners. |
